Air India Has Successfully DEPLOYED A Generation AI Virtual Agent, Called & LSquo; Maharaja & RSQUO; Powered by Azure Openai. Y Answered Over Half A Million Customer Queries Since Its Pilot Launch in March 2023, and It Today Manages Over 6,000 Queries A Dayin Four Languages.
Air India & rsquo; S Maharaja AI AGENT Manages An Extensive SpecTrum of Customer Queries Across 1,300 AREAS Related Status, Baggage Allowances, Packin GRRICTIONS, Check-in, Frequent Flyer Awards, Airport Lounge Access, Flight Changes, Refunds and More.
To meet the needs of guests around the world, Maharaja Speaks Four Languages: HINDI, English, French, and German. Of the 6,000-Plus Questions Received EACH Day , Over 80% Are Successfully Answered in Seconds. About 15% of Customer Queries TodayRequire AdDitional Assistance, and Maharaja Reconisis this this automatical and orchestrates a seamless handoff to Air India & rsquo; s contact center.
DrKanpur Stock. Satya RamasWamy, Chief Digital and Technology Office, Air India, SAID, "We Are Dedicated to Providing The Best Possible Service and Experience To Our Val Val UED GUESTS ACROSS CHANNELS. We Also WANT to Be Very Responsive to their Changing Preferences. After the Emergenceof Large Language Model Driven Generation AI Capabilities, We Are Increasingly Seeing A Definitive Shift in Guest Preferences TO UNTERACTIONS to Get the International ATION and Support they needed quickly and directly as compared to browsing several web pages. "
"We have userd Several Patent-Pending Innovations in Our Agent Maharaja with A Combination of TRADITIONAL MACHINE Techniques and The Latest In Generation AI PROVIDE A Pleasing and Effective Experience for Our Customers.live in the months to come. "
Leveraging the Generation AI Technolog to the Full Extent, Air India Uses ChatGPT to Analyse Even Some Complex Questions Prove Customer Experience in Later Interactions. This has all all india & rsquo;and improve, becoming more attuned to natural language. Air India has employed a strategy that involves blending of multiple traditional machine learning techniques alongside Generative AI to provide a compelling consumer-grade experiencePune Investment. Air India has also established safeguards to prevent biased or harmful language frominchaltration its conversational ai system.
Unlike Rule-Based or Keyword-Based Chatbots, Generation AI Solutions UNDERTAD The Intent and Context of A User’s Query and General A Nature and Cohere . This enhances user experience and satisFaction, while reducing the need for Human intervention. It also helps to automateRepetive and Mundane Tasks, Such As Booking, Cancellation, Confirmation, ETC., and Free Up Bandwidth for Human Agents to Focus on Morex and Value-Adding into ERACTIONS.
"We are pleased to see Air India’s SUCCESFUL Deployment of their AI-Powered Agent, Maharaja, and the user of microsoft Azure to Prive A Pers ONALIZED and Relevant Customer Experience. We Believe that this is the beginning of a new Era of Customer Service, And We look Forward to Seeing More Organizations Use the Power of Generation AI and Our AIMIZED AZURE Cloud to Provide A Seamless and EFFICient Customer e, "Said Marco Casalaina, Vice President, AI Platform, Microsoft.Ahmedabad Investment
In the Coming Months, Air India Plans to Launch A Host of Sophisticated Features, Driven by Patent-Pending Technology GES The Way Custom "Speed Up Customer Interactions. Some of thes innovations have ben incubated for more than 2 year. Air India Also Plans to Enhance The Current Will En Deep-Personalisation Capabilities that Will Elevate the Technology to that of a Relial Personal Assistant for AllAir Travel Needs. The works.
Bangalore Wealth Management